Proof
Evidence you can check.
Every item below shows the person who reported it. Nothing is rounded up.
Luxury hospitality
Inside the properties.
- Sandals Resorts International
- Half Moon Resort
- Hyatt Ziva & Zilara Rose Hall
- Jamaica Inn
- Hilton Rose Hall Resort & Spa
- The Tryall Club
- Grand Palladium Jamaica
- Secrets Wild Orchid & St. James
- Bahia Principe Jamaica
- Jewel Resorts & Spa
“His 'M3' training systems has become the corner stone of our SCU Sales training curricula with extremely effective results with our teams and operations groupwide.”
Luxury hospitality
By department.
- Spa
Retail sales moved from 3% in July to 33% in August
Tracey K., Spa, Sandals Ocho Rios region
- Front desk
21 Club Mobay VIP airport tickets sold in a single shift, where 6 a day is typical
Felicia D., Front Desk Agent, Sandals South Coast
- Group sales
An $11,000 group package pitched and secured
Christa A., Group Sales Manager, Hyatt Ziva & Zilara Rose Hall
In their own words.
“By using the 777 procedure I was able to sell a top shelf product (cigar) to a client who did not even want to buy this item. He bought one just to try it out after I sold him on the idea, 3 hours later he came back and bought 4 more.”
“The target … was 20 bookings. I made 36! Not only did I pass the target, I made more bookings than the number of days totaled for February. This had a lot to do with my new mindset and the trust that I developed in my clients. This has led to more referrals!”
Luxury retail
A Caribbean luxury retail group.
Client name withheld for confidentiality. Source: managers' weekly success-story submissions to FMG. All figures manager reported.
- 14.06%
Flagship store December revenue, $783,384 (December 2013) to $893,558 (December 2014)
Michelle T., Store Manager · December 2014 · Manager reported
Context. One store, one month, manager reported, no comparison group. A new national sales tax took effect on 1 January 2015, and some December 2014 demand was pulled forward.
- 267%
Transaction value lift: a customer who came in for a $300 fashion watch bought a $1,100 Swiss watch
Nevis P., Store Manager · Manager reported
- $71,250
A single luxury watch sale after a customer compliment
Charlotte L., Store Manager · Manager reported
“We saw the overall numbers going up even though the occupancy numbers were down. My top seller for this week was in the bottom bunch before the M3 training.”
“I was able to change the mindset of my employees from ordinary sales associate to a high energy retail professional ... We drill everyday, twice a day!”
“Since taking part in the M3 Sales System I've noticed I'm more confident in my sales pitch. I'm more enthusiastic and it shows in my sales figures. I've had my best sales day recently when I sold 5 Rolex watches in one day.”
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