Terms of Service

01

Agreement to these terms

By using this website, taking the Sales Performance Pulse™ or using any FMG material, you agree to these terms. If you do not agree, please do not use them. In these terms, "FMG", "we" and "us" mean Fullerton Management Group Ltd.

02

About FMG

Fullerton Management Group Ltd. is a Sales Performance Architecture™ firm founded by Geoffrey Fullerton and registered in Jamaica. FMG installs selling standards inside operations where the guest or customer experience is the product, using the M3 Sales System™.

03

What FMG provides

• The Sales Performance Pulse™, a free, self-serve read of the seven structural layers of a selling operation, with the Sales Performance Pulse Report.
• The Pulse Review, a 30-minute executive conversation with Geoffrey Fullerton after the Pulse.
• The M3 Install and the M3 Rollout, delivered under a separate written engagement agreement.
• Keynotes, executive briefings, panels and working sessions.
• Published insights, frameworks and books.

Every engagement is governed by its own written agreement. Where that agreement and these terms differ, the engagement agreement applies.

04

The Sales Performance Pulse™

When you take the Pulse, you agree that:

• Your answers are used to produce your score, your designation and your layer results.
• Your contact details are stored securely in FMG's client records.
• FMG may contact you about your results and the Pulse Review.
• Your individual results are never shared outside FMG without your written permission.
• Results with every identifying detail removed may be used to improve FMG's methodology.

The Pulse is a structural read based on the answers you give at the time you complete it. It is for information and planning. It is not a guarantee of any business result.

05

The Pulse Review

• The Pulse Review follows the Pulse and is arranged directly by FMG.
• It is a working conversation. It does not oblige you to engage FMG for anything.
• FMG may decline or reschedule a Review at its discretion.
• Please give at least 24 hours' notice if you need to move it.

06

Intellectual property

All content, frameworks, methods, copy, visual assets and instruments produced by FMG are the property of Fullerton Management Group Ltd. and are protected by copyright and trademark law. This includes:

• Sales Performance Architecture™
• The M3 Sales System™
• The Sales Performance Pulse™ and the Sales Performance Pulse Report
• The seven-layer methodology, its designations and all related materials

You may not copy, distribute, adapt or commercially use any FMG material without our prior written permission. Material delivered inside an engagement may be used by your organization as that engagement agreement allows.

07

Communications

When you send a message through our contact form or take the Pulse, you agree that FMG may reply to you about your enquiry, your results or relevant services. You can stop any non-essential message at any time by replying to it or by writing to us through the contact form.

08

Use of this website

Please do not misuse this website, attempt to gain unauthorized access to it, or use it to send unlawful or unsolicited material. We may suspend access for anyone who does.

09

Limitation of liability

FMG provides this website, the Pulse and its published material in good faith, based on professional experience and methodology. Results depend on many conditions outside our control, so FMG does not guarantee any specific business outcome from them.

To the fullest extent allowed by law, FMG is not liable for any indirect, incidental or consequential loss arising from your use of this website, the Pulse or our published material.

10

Governing law

These terms are governed by the laws of Jamaica. Any dispute arising from them is subject to the exclusive jurisdiction of the courts of Jamaica.

11

Changes to these terms

We may update these terms at any time. The date at the top of this page shows when they were last revised. Continued use of this website or the Pulse after a change means you accept the revised terms.

12

Contact

For any question about these terms, use the contact form or call us.